Terms and Conditions
Effective Date: 30 April 2025
By enrolling in Soccer Mates programs or using our website, you agree to the following Terms and Conditions. These terms are designed to ensure a positive, safe, and respectful experience for all children and families involved.
1. Program Participation
- Soccer Mates is designed for children preparing to start school (typically 4–5 years old).
- A parent or guardian must provide accurate and complete information during the enrolment process.
- We expect respectful and supportive communication between families, coaches, and staff.
2. Parental Supervision
- Parents/guardians must remain onsite for the duration of each session.
- Parents are solely responsible for their child’s toileting, behaviour, and wellbeing during the session.
- Coaches are not responsible for providing direct care or supervision outside of session activities.
3. Session Bookings & Attendance
- Sessions must be booked in advance and confirmed by our team.
- If your child is unable to attend a session, please notify us as soon as possible.
- Frequent absences without notice may result in your spot being offered to another family.
4. Safety & Participation
- Our team creates a welcoming and inclusive environment where every child is encouraged to participate.
- Children are expected to engage respectfully and safely during group activities.
- In the rare case of ongoing unsafe or disruptive behaviour, we may pause or discontinue participation to protect the experience of the group.
5. Photography & Media
- During Soccer Mates sessions, we may take photos or videos of your child participating in activities. These media may be used for promotional purposes, such as on our website, social media, or in printed materials.
- Prior to any use of your child’s image, we will seek your explicit consent through the enrolment process. By enrolling in our programs, you acknowledge that photographs or videos may be taken during sessions and that Soccer Mates will request consent for their use in promotional content.
- If you do not wish for your child's image to be used, you can opt-out by indicating your preference in the enrolment form or by contacting us directly.
6. Fees & Cancellations (if applicable)
- If any payments apply, they will be clearly communicated before enrolment.
- Refunds or make-up sessions may be offered at our discretion in the event of cancellation due to weather, illness, or other factors.
7. Privacy
- We respect your privacy and handle personal information in line with our Privacy Policy.
- Your information will never be shared without your consent unless required by law.
8. Changes to Terms
- Soccer Mates reserves the right to update these Terms and Conditions at any time.
- Families will be notified of any significant changes.
9. Contact
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@soccer-mates.com.au
Phone: 0480 588 097
Acknowledgment
By enrolling your child in the Soccer Mates program, you acknowledge and agree to the terms set forth above. If you have any questions or concerns, please reach out to us before completing your child’s registration.