Frequently Asked Questions

A: Yes! All sessions follow the same curriculum and skills development, so children are welcome to attend any session.

A: A water bottle, comfortable clothing and enclosed shoes. A hat is also required for outdoor sessions.

A: Yes, parents must remain on-site and within contact. Younger siblings can play safely nearby.

A: Younger siblings may use the nearby playground but must remain under parental supervision at all times. 

A: Yes, children can join at any time, and fees will be pro-rated based on remaining sessions.

A: Coaches provide gentle encouragement and support. Each session includes familiar routines to help children feel secure.

A: Coaches provide gentle encouragement and alternative ways to participate. We work with families to find the best solution for each child’s comfort and learning.

A: Missed sessions are not refundable, but we are happy to offer a make-up class where (and if) space is available.

A: We will provide instructions in advance if a session needs to be relocated or postponed.

A: In the rare event of a cancellation by Soccer Mates (staff illness or unforeseen circumstances), we will either arrange a make-up session or provide a full refund for the cancelled session.

A: Parents must communicate in advance if a child needs to leave early. Coaches will ensure the child is signed out properly via the OWNA app.

A: Please inform us in writing via the enrolment form or app. We will ensure snacks and activities are safe and inclusive.

A: Yes, shirts are optional and can be purchased at any point during the term. Email hello@soccer-mates.com.au to arrange payment.

A: All program information, updates, and announcements are sent via the OWNA app.